Client Booking Terms and Conditions

Joanne Cook Coaching and Hypnotherapy Services.

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.


You may be offered a free 20/30 minute initial consultation. No therapy will be provided during the consultation. However for Coaching clients a sample experience of coaching within your 30 min timeframe may be given.

The purpose of this initial consultation is to understand a little more about you, to answer any questions you have and address any concerns. During these calls, estimates of the number of sessions required to deal with your presenting issue Or Coaching Outcome are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.


For Hypnotherapy, no refunds will be issued for cancellations within 24 hours of the session appointment.

Online and In-person sessions: no deposit is required for online or in-person sessions, however payment for sessions must be paid upfront via the online booking system. You must pay for your booking at least 24 hours before the scheduled session start time. Where payment is not received 24 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to book and pay for the session in order to confirm the appointment booking.

Professional COACHING Programme which may or may not include hypnotherapy; Payment for Coaching Services are paid in full and upfront for first time clients. No refunds will be issued for cancellations within 24 hours of each session appointment.  There is no guarantee that the missed appointment can be re-scheduled.


If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 24 hours prior to a session.


No refunds will be issued for cancellations within 24 hours of sessions.

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a Coaching or therapy session has been booked and paid for in advance, if you choose to discontinue your therapy or Coaching programme before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

Session Fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

Payment Methods

Payment is via BACS. Cash and cheques will not be accepted without prior agreement. You can request an invoice for your payment.


Any contact between sessions will be by telephone, email, text or letter during office hours only (9am to 5pm) unless otherwise agreed any messages received outside of these hours will be dealt with during office hours only which are Monday to Friday unless otherwise agreed.


I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.


You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.


Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.


Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.


The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes. It is the clients role to be committed and highly participative & accountable in their own recovery.


During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.


All contact, including sessions, telephone conversations, Texts and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

  1. Where you give permission for confidentiality to be broken
  2. Where I am compelled by a court of law
  3. Where the information is of a nature that confidentiality cannot be maintained, for example:
  • The possibility of harm to yourself or others exists
  • In cases of fraud or crime
  • When minors (under 18 years old) are involved
  1. Where a referring GP or other healthcare or specialist professional requires a report. A copy of the report will be available on request.


Under no circumstances will any practitioner at Joanne Cook Coaching and Therapy be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by us. In addition, you agree to defend, indemnify, and hold any practitioner at Joanne Cook Coaching and Therapy harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.


These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.


These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.


For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.


If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.


By booking an online or in person session, you are agreeing to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

  • I confirm that I have been advised of the scope of the therapies that I will be provided with and give my full consent to receiving therapy sessions.
  • I understand that results may vary from person to person and the agreement to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
  • I understand that Coaching, hypnotherapy or any other therapy or information provided either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.
  • I declare that, if advised prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval prior to the next therapy session.
  • I have been advised that I am free to terminate any or all sessions at any time.
  • I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to MP3 recordings and/or carrying out other therapeutic tasks as appropriate.
  • I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.


You are agreeing to these terms and conditions upon enquiry regardless of if you go on to book a session you are confirming you are aware of and have read these Terms and Conditions prior to booking.


By signing this form in person or electronically, you consent that Joanne Cook Coaching and Therapy may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, I am in imminent danger to myself or others; or if a subpoena of records has been requested.

I also understand that, at any time, Joanne Cook may discuss aspects of your case with other colleagues keeping your full name and identity completely confidential always unless I have given permission otherwise.

Last update – 20/1/23